Department – Customer Success

Intern - Customer Success

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Location

Dhaka, BD

Type

On Site

Deadline

2025-03-19

Job Summary

Date Posted

Mar 11, 2025

Job Level

Intern

We are seeking a motivated and enthusiastic Customer Success Intern to join our team. This internship is an excellent opportunity to gain hands-on experience in customer success, communication, and project management within a creative design-focused company. As a Customer Success Intern at COdesign, you will work closely with our customer success team to ensure our clients receive the highest level of service and satisfaction.

Key Responsibilities:

Assist the customer success team in managing day-to-day customer queries and concerns, ensuring a high level of customer satisfaction.
Support in onboarding new clients and guiding them through our design process.
Respond to customer inquiries via email, phone, and other communication platforms in a professional and timely manner.
Help gather client feedback to improve service delivery and customer experience continuously.
Assist with scheduling meetings, calls, and coordinating with internal teams to ensure project timelines and deliverables are met.
Collaborate with design, sales, and project management teams to ensure smooth communication and execution of client projects.
Monitor and track customer success metrics to ensure client satisfaction and retention.
Assist in preparing and maintaining customer success reports and documentation.
Help maintain and update the client CRM system to ensure accurate data tracking.
Participate in team brainstorming sessions to generate ideas for improving customer experience and engagement.

Qualifications:

Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications, Design, or a related field.
Strong interest in customer service, communication, and design.
Excellent written and verbal communication skills in English and Bengali.
Strong organizational skills and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in MS Office (Word, Excel, PowerPoint) and experience with CRM software is a plus.
Problem-solving mindset with a proactive approach to finding solutions.
Positive attitude with a willingness to learn and grow within the role.
Previous internship experience or experience in customer service or design is a plus, but not required.

What You Will Gain:

Hands-on experience in customer success and project management in a creative and dynamic environment.
Exposure to working with a variety of clients in the design and creative industry.
The opportunity to develop critical communication, problem-solving, and organizational skills.
The chance to be part of a growing, innovative team, with the possibility of full-time employment after the internship.

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Intern - Customer Success

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Intern - Customer Success

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